We collect all the information we need whilst on the phone. This will include information on where the vehicle is and whether it can be driven or not.

Your repair will be allocated to a repairer within our nationwide repair network.

The repairer will diagnose the fault and cause of the fault and let us know what the problem is.

Once we have all the information we need, we’ll make a decision on whether the repair is included in the warranty on the vehicle.

Customers will be informed of our decision and what to do next.

Once repairs are complete, we’ll provide a final copy of the repair details as well as the final cost of the repair that we’ve paid for.